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Privacy Policy in relation to Client Confidentiality

As a client of OPAL you can be assured that your confidentiality is of utmost importance to us.  Whatever service that you engage in with OPAL, we are committed to respecting your privacy and confidentiality.  We will not use any  contact information (e.g. Postal address, phone number, e-mail etc.) that you provide for any  reason other than it was intended when you provided such information.   We will not share any information with any other party unless you agree that we can do so.

If you engage on a programme of therapy or training you will be eligible to receive a range of services in relation to your therapy / training.  The type and extent of services that you will receive will be determined following an initial assessment and thorough discussion with you.  The goal of the assessment process is to determine the best course of therapy / training for you.  All information shared with your therapist / coach / learning facilitator is confidential and no information will be released without your consent.  In normal circumstances, consent to release information is requested / given through written authorisation.  Verbal consent for limited release of information may be requested / given in special circumstances.  

There are specific and limited exceptions to this confidentiality which include the following:

A. When there is risk of imminent danger to you or to another person, we are ethically bound to take necessary steps to prevent such danger.

B. When there is suspicion that a child or vulnerable adult is being abused or is at risk of abuse, we are legally required to take steps to protect the child, / vulnerable adult and to inform the proper authorities.

C. When a valid court order is issued for client records, the we are bound by law to comply with such requests.

Professional Code of Ethical Conduct

The standards of conduct, performance and ethics that OPAL Practitioners are required to adhere to include:

To act in the best interests of service users

To maintain high standards of assessment and practice

To respect the confidentiality of service users

To keep high standards of personal conduct

To provide (to us and any other relevant regulators and/or professional bodies) any important information about their conduct and competence

To keep their professional knowledge and skills up to date

To act within the limits of their knowledge, skills and experience and, if necessary, refer the matter to another practitioner

To communicate properly and effectively with service users and other practitioners

To effectively supervise tasks that they have asked other people to carry out

To get informed consent to give treatment

To keep accurate records

To deal fairly and safely with the risks of infection

To limit their work or stop practising if their performance or judgement is affected by your health

To behave with honesty and integrity and make sure that their behaviour does not damage the public’s confidence in them or their profession

To make sure that they promote themselves accurately