Any items that you purchase on-line through this web-site will be processed within one working day once your payment has been received. Physical products (such as books, CD’s, etc.) will be shipped by post or courier and you should receive this within seven working days (Ireland or the UK) / 14 working days (Rest of the World). Any products that are in electronic format (such as e-learning material, MP3 products, PDF material etc.) will be e-mailed and you should receive these within one working day from the time that you placed and paid for your order once your payment has been received. If you have not received your order within the time scale set out above, please contact us.